top of page

Privacy Policy

Legal disclaimer

At Footprint & Feather, your privacy is important to me. This Privacy Policy explains what information I collect, how I use it, and how I keep it safe.

​

​

Who I am

​

Footprint & Feather is a small UK business creating personalised keepsakes, including weighted memory bears, comfort bears, embroidered blankets and personalised baby hats.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Email: hello@footprintandfeather.co.uk

​

What Information I Collect

When you place an order, submit an enquiry or contact me, I may collect:

  • Your name

  • Email address

  • Postal address

  • Telephone number (if provided)

  • Personalisation details (such as names, dates, birth weights or messages)

  • Order history

  • Any information you choose to share when contacting me
     

If you browse my website, Wix may also collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Cookies and website usage data

How Your Information Is Used

I only use your information to:

  • Process and fulfil your order

  • Create your personalised keepsake

  • Respond to enquiries

  • Provide customer support

  • Arrange delivery

  • Meet legal and accounting obligations

  • Improve my website and customer experience

I will never sell your personal information to third parties.

Personal information relating to baby loss
 

Some orders may include deeply personal information, such as a baby's name, birth weight or details relating to pregnancy or baby loss.

I understand how sensitive this information is and will always treat it with the utmost care, respect and confidentiality. It is used solely for creating your personalised keepsake and communicating with you about your order.
 

Payments
 

Payments made through my website are securely processed by Wix Payments (or any payment provider used through Wix). I do not see or store your full payment card details.

Sharing Your Information

I only share information when necessary to provide my services, for example:

  • Delivery companies (to send your order)

  • Payment processors

  • Professional advisers where legally required

  • HMRC or other authorities if required by law
     

Data Storage

​

Your information is stored securely through Wix and any trusted services I use to operate my business.

I take reasonable steps to protect your personal information against unauthorised access, disclosure or misuse.

​

How long I keep your information

​

I only keep personal information for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Meet legal, tax and accounting requirements

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Restrict or object to certain processing

  • Request a copy of your personal data

  • Withdraw consent where consent has been relied upon

If you wish to exercise any of these rights, please contact me using the email address above.

​

Cookies

​

My website uses cookies to help it function correctly, improve performance and understand how visitors use the site.

You can manage or disable cookies through your browser settings.

Contact

If you have any questions about this policy or your data, you can contact me at: hello@footprintandfeather.co.uk

 

Changes to this Privacy Policy

​

I may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. This current policy is dated 30/07/2026.

​

​

Thank you for trusting Footprint & Feather with your story. Whether you're celebrating a new arrival, remembering someone deeply loved, or choosing a comfort companion, I promise to treat your information with the same care and respect that goes into every keepsake I create.

 

bottom of page